Customer Service Advisor | S1 | Everyday Banking

at  Santander

WHAT ELSE YOU NEED TO KNOW:

This role is based in Bootle.
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.
This role is based in Bootle and our current expectation is at least 2 days in an office every week.
If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
This role is 35 hours per week, Monday to Friday 10:00-18:00 alongside one in every four Saturdays with a day off during the week.

• Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training
• The ability to listen and communicate effectively with customers to truly understand their need