Customer Service Advisor (Sales Team)

at  Oaklands

MAIN PURPOSE OF THE ROLE

Responsible for maintaining and developing all trading accounts, focusing on inbound and outbound sales, to capitalise on customer relationships, following up on leads and maximising the potential for growth.

MAIN RESPONSIBILITIES

• Ensure service provision is of the highest standard
• Provide advice and guidance to customers in selecting products / services
• Assist with regularly obtaining feedback for continuous improvement
• Manage customer complaints in a timely manner end to end to ensure they are closed off
• Oversee day-to-day running of orders and enquiries received via our shared mailbox
• Log enquiries onto a call plan for follow up
• Maintain the Call Planner with all enquiries, converting to orders where possible
• Process orders and liase with operations and logistics to ensure they’re all delivered as planned via S&OP plan
• Ensure that product offering is maximised to existing customers
• Incorporate cross-selling of all products into all correspondence
• Undertake cold calling to increase revenue and push slow moving stock
• Obtain feedback from customers to assist with the ongoing development of the sales & marketing brochure and Company website
• Ensure that Shared Mailbox inbound enquiries and orders are closed out daily
• Plan and organise a daily outbound call plan to ensure regular dialogue with customers on all issues, products and promotions etc
• Keep on top of communications with operations and logistics to ensure all orders are communicated to customers from start to finish (including re ETA and delays)