Customer Service Advisor

at  Savills

KEY SKILLS

• Excellent interpersonal, organisational and communications skills.
• Self-starter and self-motivated – competent to work on your own and as part of a team and contribute to the overall goals of the department.
• Able to assimilate information quickly and identify errors in submissions.
• Competent in dealing with clients, contractors, tenants and property occupiers.
• Able to work well within a team environment.
• Excellent data administration skills using MS Office package.
• Intermediate level of technical ability with MS Excel.
• Good written and spoken English.
• Competent in property database entry.
• Experience of property compliance certification (Desirable).
• Knowledge of CDM 2015 (Desirable).
• Numerate and literate.
• Qualification in Property/Facilities Management (Desirable).
• Experience in property management (Desirable).

ROLE OVERVIEW

We have an exciting opportunity for an experienced Customer Service Advisor to join The Hub Property Services team.
The job purpose is to answer inbound telephone calls from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties for Savills Rural & Projects Division. This job will also include other property management administrative duties.

KEY RESPONSIBILITIES

• Answering and handling external inbound calls for reactive repairs and estate related matters.
• Instruction & administration of reactive repairs.
• Assessing property compliance requirements.
• Instructing and liaising with contractors for property compliance servicing and certification to be completed to agreed dates.
• Building relationships with property managers and suppliers/contractors to ensure excellent communication and team work.
• Assess and record documents and property compliance certification/surveys (full training will be given).
• Scanning and loading documents on to property management systems.
• Updating file notes within the property database.
• Electronic invoice processing.
• Working with tenants & contractors to ensure they can gain access to properties in a timely way.
• Manage databases and spreadsheets.
• Proactive file management.
• General administration and sorting of documentation.
• Carry out quality assurance checks and auditing of data as required.
• Ensure all members of the team are aware of deadlines in a timely manner and assist with compilation of reports.
  This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.