Customer Service Advisor

at  Sigma Connected Group

What being part of the Sigma Family means for you:
As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

WHO ARE THE SIGMA FAMILY?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That’s why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

REQUIREMENTS:

• Minimum Grade 12 - Matric
• Minimum of 1 year experience as an advisor within the BPO/ Contact Centre Industry
• Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
• Clear Credit and criminal record check
• Computer literate
• Effective written and verbal communication skills
• Experience working in a contact centre is essential

SIMPLE AND STRAIGHT FORWARD RECRUITMENT.

We believe in a straightforward approach and don’t believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we’ll reach out for a brief phone chat. If you match what we’re looking for in a new Sigma Family member, you’ll be invited to a Talent Session or a one-on-one interview. If successful, you’ll receive a start date and our fantastic onboarding team will get you ready for your first day.

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.