Customer Service Advisor

at  Sovereign Housing

What is a Customer Service Advisor at Sovereign Network Group?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working.
We offer a starting salary of £23,088. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.

WHAT WE LOOK FOR

• We are looking for people with great customer service skills who have the ability to actively listen
• Our calls can be complex and difficult so you will need to be resilient.
• We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.
• The ability to turn a problem in to a solution.
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business
• The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.

ABOUT US

It’s an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group’s financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values

Please refer the Job description for details