Customer Service Advisor (Spanish Speaking)

at  tombola

Skills we are seeking:

• Excellent Spanish language skills are required.
• The ability to manage multiple tasks simultaneously and proactively manage your own workload.
• Self-motivation, be a team player who is diligent in their approach.
• Excellent communicator with great people skills
• Experience of working in an environment which requires the ability to multitask.
• Exceptional Customer Service Skills with the passion to provide first point resolution with each player interaction.
• Take charge of your own development by encouraging feedback and further training where needed.
• Confident in using excel, word and PowerPoint

WHAT WILL YOU DO?

We’re looking for personable, proactive, and quick-thinking individuals who can efficiently handle and resolve customer queries and complaints. Making a positive impression, providing excellent customer service, and fostering customer loyalty is crucial in this role.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Provide exceptional support to our players.
• Develop an expert-level knowledge of the tombola websites and games.
• Communicate important or unresolved issues to the rest of the team.
• Utilise available resource through management of the CS dashboard; reacting appropriately to demand for all tasks.
• Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, escalations, referrals, failed transactions, Social Media interactions and support)

Skills we are seeking:

• Excellent Spanish language skills are required.
• The ability to manage multiple tasks simultaneously and proactively manage your own workload.
• Self-motivation, be a team player who is diligent in their approach.
• Excellent communicator with great people skills
• Experience of working in an environment which requires the ability to multitask.
• Exceptional Customer Service Skills with the passion to provide first point resolution with each player interaction.
• Take charge of your own development by encouraging feedback and further training where needed.
• Confident in using excel, word and PowerPoint.