Customer Service Advisor

at  Student Roost

We are looking for someone to join our Roost on a part-time permanent basis, with the successful candidate working 2 days out of 7 between 8am & 8pm. Our new Customer Service Advisor will become a key part of our existing, friendly and experienced property team at our The Depot Property in Bath.
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Hours: 24 per week to be worked Saturday & Sunday
Salary: £15,600 per annum
The City: Bath; amongst its 16+ culturally diverse museums, its historical roman baths, monumental cathedral, outlandish shopping district and heartwarming nightlife youll find the home of upwards of 40,000 students across its universities in this quaint city.
The Site: Although Bath is home to many students, we have but a fraction of that in our cosy Depot. With our excellent customer service team, our relentless night owls, our never-too-busy-to-help maintenance man and our always hands-on operations manager, we strive to always give our students the support they need to continue their journey through life, all year round.
The Vibe: At The Depot, youll always be met with a friendly greeting and a smile. Its a place where you can find the help you need, no matter what the problem is, 24/7. Whether we are working with a local charity, or just holding one of our famous events, you will always find fun, and support, at The Depot.
Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room? Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.
As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.
Think youre the right fit for this role? We hope so too.
Youll be someone we can count on to:

COLLABORATE

• Work closely with the wider team: our people are great, and you can be part of that!
• Our value Be Bold, Be Heard instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
• Work with your colleagues to better deliver an enhanced resident experience that might be getting stuck in to support keeping the property clean and tidy, or supporting your manager with ad hoc tasks. Youll be an all rounder who enjoys no two days being the same.
  The us part
  So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built student accommodation properties across the UK but more than that, Student Roost is its people.
  While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return well show up for you by rewarding whats right, supporting you in your career growth and aspirations, and championing the unique qualities and ideas that only you can bring to the business.
  Simply put: you do you, so we grow together.

Psst… there are some challenges too.

• Selling, love it or hate it this is a part of the job. This shouldnt be too much of a challenge if you build great relationships with our residents.
• There is a requirement for you to help keep debt low. We get that sometimes times can be tough, so we have a debt management process in place to help when things go wrong.
• Summer Turn, this is when our residents leave us at the end of the year, and we welcome new residents. The rooms need to be cleaned, repaired, and made ready. This time can be busy, hard work but also fun and rewarding.