Customer Service Advisor

at  Synertec

NOW LET US TELL YOU A LITTLE MORE ABOUT US:

Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary. This is a fantastic opportunity for you to join the Customer Services Team in a rapidly growing company.

ARE YOU LOOKING FOR A CUSTOMER SERVICE ROLE WITH A DIFFERENCE? ARE YOU ABLE TO APPLY AN ANALYTICAL MINDSET TO YOUR WORK? DO YOU HAVE AN INTEREST IN TECHNOLOGY AND EXPERIENCE OF WORKING WITH MULTIPLE CRM SYSTEMS? IF YES, THEN READ ON, AND LET US TELL YOU WHY SYNERTEC IS ADDING REAL VALUE INTO THE PUBLIC AND COMMERCIAL SECTORS.

Location: Wellington, Somerset
Salary: £29,061.96
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)
How Synertec will set you up for success as a Customer Service Advisor:
Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.

ABOUT YOUR ROLE AS A CUSTOMER SERVICE ADVISOR:

You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment – you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively. Join our dynamic team as a Customer Service Advisor and become part of our company’s pro-active customer management, to deliver an excellent and on-brand customer experience.

The Essentials for You:

• 25 days holiday, rising to 30, plus Bank Holidays
• Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we’ve got you covered
• Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time