Customer Service Advisor – Temporary 6 Months

at  Bosch Group

WELCOME TO BOSCH.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 36 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. To achieve the ambitious objectives of our growing unit in Liverpool we are looking for an experienced Customer Services Associates to join one of our existing campaigns.

Job Description

• Handling all customer interaction in a prompt, friendly, personalised and professional manner resolving queries Right First Time
• Booking appointments and responding to customer requirements
• As a blended agent, interact with the customer across all channels
• Providing a high-touch experience for customers each and every time
• Advising customers on the best services available
• Providing a value-add service that enhances the customer experience and builds our brands and service reputation
• Capture, maintain and ensure quality of customer data
• Identify and highlight any service-related issues, incidents or trends
• Delivering and maintaining both individual and team targets

QUALIFICATIONS

• Experience of working in a customer contact centre environment, providing excellence in service to the customer
• A passion for delivering first class customer service
• Highly developed soft skills and a strong will to serve
• Excellent verbal and written communication
• Good social and interpersonal skills
• Good listening skills
• Excellent problem-solving skills
• Quality focused with attention to detail
• A genuine interest in the campaign brand
• Empathetic, a warm, helpful and positive approach
• Proactive, confident, self-motivated and driven to succeed
• A team player
• IT Savvy with good MS Office and keyboard skills
• The commitment to work towards individual and team goals
  Additional Information
  Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
  Operational Hours: Monday to Friday 08.00 – 17.00 (42.5 hours per week

Please refer the Job description for details