Customer Service Advisor

at  THG

ABOUT THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Location – Gadbrook Park, Northwich (Office Based)
Contract – 3 month Fixed Term.
Shift Pattern – 8am-4pm / 12pm-8pm including a 1 in every 3 weekends.
Are you passionate about delivering exceptional service and excited to represent leading brands? Join us at THG, where you’ll be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more!
In this role, you’ll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more. Your commitment to delivering outstanding customer service will make a difference in every interaction.
If you’re ready to take the next step in your career, challenge yourself, and grow in an evolving industry, THG is the perfect place for you.

• Serve as the first point of contact across multiple customer service platforms.
• Provide expert product advice and solutions while maintaining excellent service quality.
• Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
• Consistently meet achievable department targets, ensuring high-quality interactions every time.