Customer Service Advisor UK-Energy

at  Ascensos

DATE POSTED

22/10/2024
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that’s what we deliver. We help brands, and their customers stay in love.
Whether it’s clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

• Taking inbound calls via customer service interface, sometimes making outbound calls as part of casework resolution.
• Using the integrated email client to ensure queries are followed up and completed.
• Raising and closing complaints, understanding our CHP.
• Proactively supporting customers who may be struggling to pay, having affordability conversations.
• Identifying and recording any customers who have a vulnerability.
• Creation of new accounts for customers who have moved into a home that is supplied.
• Credit checking, quoting on tariffs and renewing tariffs.
• Booking appointments for metering issues.
• Smart meter promotion and booking, support and objection handling.
• Taking payments using the automated payment system.
• Setting up direct debits, speaking to customers about payment methods.
• Creating payment plans for customers who may be in debt, offering advice and 3rd party support.
• Resolving in its entirety emergency call outs, meters off supply.