Customer Service Advisor at Valda Energy

Bicester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

24000.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change of Tenancy Verification, Telephone Handling, Email Communication, Live Chat Support, Data Accuracy, Investigation, Resolution, Liaison, Process Improvement, Attention To Detail, Interpersonal Skills, Organisational Skills, Multitasking, Prioritisation, Verbal Communication, Written Communication

Industry

Utilities

Description

The Energy Revolution 🎉 Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive. How you will Energise Our Team 🤝 The role of Customer Service Advisor involves reviewing and verifying change of tenancy requests received via various channels. The successful candidate will be working within a busy department and will be expected to be able to multi-task and work to a high degree of accuracy. Your day-to-day responsibilities: Handling change of tenancy requests by telephone, email and live chat & ensuring all information is recorded with complete accuracy Change of tenancy verification, investigation and resolution Being the first point of contact for all customers moving in/out their premises Processing all change of tenancy requests accurately and in a timely manner Liaising with customers and partners both verbal and in writing Investigate any discrepancies found within the change of tenancy request and work to resolve Seek to identify process or system improvements The Spark we're Looking For 🔍 At least 6 months prior experience in a Customer service or administrative position Excellent verbal and written communication skills Confident in making outbound calls to obtain change of tenancy information Excellent attention to detail and a high level of accuracy in all areas of work Excellent interpersonal skills with the ability to establish credibility and build relationships Strong organisational skills and comfortable working under pressure Able to multitask and prioritise within a challenging environment Perks that Power Your Journey ⭐️ Annual Salary up to £24k Company annual bonus scheme 25 days of annual leave plus bank holidays, plus length of service award up to 30 days Private Medical Insurance with Vitality Health Life Insurance policy, providing coverage at four times your salary Employee Assistance Programme offering confidential support and guidance Enjoy an array of complimentary snacks, drinks, and lunch options in our office Salary sacrifice pension scheme where we will match contributions up to 5% In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

Responsibilities

The Customer Service Advisor will handle change of tenancy requests received through various channels, ensuring all information is recorded with complete accuracy. Responsibilities include verification, investigation, resolution, and acting as the first point of contact for customers moving in or out.