Customer Service Advisor

at  Valda Energy

THE ENERGY REVOLUTION.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

HOW YOU WILL ENERGIZE OUR TEAM.

Our Customer Service department is the key contact area for our customers and their energy needs. We are currently seeking a Customer Service Advisor to support with increased business demand. You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. Can handle complex calls, through influencing, assertive negotiation, and conflict resolution skills.
You will need to a have passion for helping people and will learn how to service our customers which will include handling customer contact from a range of channels and resolving any queries that are raised.

Your day-to-day responsibilities:

• Answer customer queries through various channels promptly to enhance the customer service experience
• Patiently listen to customers to address their concerns
• Accurately record and logs interaction with customers and updates account information
• Work with management to maintain best practices for effective communication with customers
• Maintain knowledge of updated company processes and policies
• Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
• Willing to learn to apply company policy and process to customer solutions
• Support the company’s ‘one team’ culture

THE SPARK WE’RE LOOKING FOR.

• Analytical skills to diagnose issues, identify solutions, and provide effective resolutions
• Ability to empathize with customers and handle difficult situations with patience and understanding
• Clear, confident, and professional in speaking with customers, with the ability to convey information effectively
• Working within a team environment, supporting colleagues and contributing to a positive workplace culture
• Meticulous and thorough in capturing and recording customer information
  If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com

• Answer customer queries through various channels promptly to enhance the customer service experience
• Patiently listen to customers to address their concerns
• Accurately record and logs interaction with customers and updates account information
• Work with management to maintain best practices for effective communication with customers
• Maintain knowledge of updated company processes and policies
• Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
• Willing to learn to apply company policy and process to customer solutions
• Support the company’s ‘one team’ cultur