Customer Service Advisor

at  Verisure Services UK Limited

NUTN, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Jun, 2024GBP 25000 Annual26 Mar, 2024N/ACommunication Skills,Customer Service,Email,Private Healthcare,Social Media,Whatsapp,Alarm SystemsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

NEWCASTLE, NE12 8BU

Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus
Working Hours: 37.5 hours per week
Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.
Verisure Services are looking for Customer Service Advisors to join our Newcastle team in Quorum Business Park.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

SKILLS & EXPERIENCE:

  • 6 months’ experience in customer service, preferably in a multichannel role managing live chat, WhatsApp, email or social media
  • Excellent written communication skills with problem solving attitude
  • Multitasking and managing multiple customers at one time
  • Strong computer and MS office skills

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

  • Enjoy your birthday off as a special treat.
  • Satisfy your cravings at our onsite coffee shop and our canteen.
  • Stay active with discounted gym and health club memberships.
  • Access private healthcare and MediCash cash plan.
  • Unlock a world of freebies and discounts with PerkBox.
  • Earn rewards through our employee referral program.
  • Enhanced maternity and paternity scheme.
  • Enjoy discounts on our alarm systems.
  • Contribute to a greener lifestyle with the Cycle to Work Scheme.

Responsibilities:

  • Provide excellent customer service within a multichannel inbound team
  • Dealing with customer complaints effectively
  • Answer customers’ queries
  • Assist customers with billing and system queries
  • Speaking to customers over the phone when necessary
  • Update information in our customers’ records


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Newcastle upon Tyne NE12, United Kingdom