Customer Service Advisor - Weekend

at  Capital on Tap

WE’RE CAPITAL ON TAP

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

WHAT YOU’LL BE DOING

You’ll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don’t want to get in the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they need it. Most importantly, you’ll be able to listen to our customers and understand from them how we can build a better business.
✨Servicing our customers via phone, emails and chat
✨Helping customers with everything related to their account
✨Proactively working to improve points of friction for customers
✨Working in your team to make sure that customers get connected instantly
✨Identifying our vulnerable customers and ensuring they get the right support