Customer Service Advisor, Wiesbaden.

at  BioTechne

Bio-Techne is a leading supplier of life science products to the research industry. The company is
growing at a fast pace both organically and through acquisitions. The European headquarters is
based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France,
Germany, Switzerland, Italy, Spain, Poland, Hungary and Czech Republic.

POSITION SUMMARY

The Customer Services team at Bio-Techne play a key role in delivering exceptional customer service
to the business key stakeholders, from initial point of contact and placing of orders, through to the
aftersales service, ensuring the customer experience is exceptional throughout the entire process.
This team role requires individuals who are highly motivated, are passionate about customer service,
and encourage engagement with the customer.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• General Education exam passes (or equivalent) in English, and Maths
• Experience of working in a customer focused environment.
• Fluent written and spoken English and German is essential.
• Possess excellent IT skills, including experience of working with ERP/CRM platforms.

SKILLS REQUIRED/DESIRED:

• A commitment to total customer satisfaction.
• Conscientious, articulate, and possesses excellent presentation and teaching skills.
• A commitment to total customer satisfaction.
• Strong organisational and administration skills.
• Working knowledge of Microsoft D365 and or Salesforce desirable but not essential.