Customer Service Advisor with Greek

at  Michelin

Customer Service Advisor with Greek
Michelin is hiring!

This role is based in the Michelin Europe Central and Central Asia HQ in Bucharest, where our colleagues deliver excellence in Marketing and Sales, Quality, Cartography, IS/IT, Communication, Personnel, Finance, Service to Customer, Legal and Purchasing.

What we’re looking for:

• Advanced or native Greek speaker;
• Fluency in English;
• Strong communication skills;
• A team-worker attitude and customer-oriented approach;
• Negotiations skills & problem solving attitude;
• Customer Support Experience: beneficial but not mandatory.

The Customer Service Advisor will:

Manage Order & delivery

• Captures, records and commits customer orders according to customer needs, agreement and defined service level;
• Proposes product alternatives in case of phase-out or shortage;
• If relevant, optimizes, plans and coordinates the delivery with customers and partners.
• The role involves B2B communication.

Monitor Execution

• Handles customer orders portfolio and monitors execution;
• Liaise with the relevant partners to ensure on-time deliveries and service commitment;
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer;
• Informs and follows up with customers.

Manage Request

• Captures customer’s requests & claims;
• Analyses and provides issue resolution or appropriate answer;
• Contacts, follows up and closes the loop with customer;
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
• Shares recurring problems with the relevant internal partner(s) in order to find solutions.

Support sales

• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

Apply and improve work methods

• Applies standards and procedures (including internal control rules & embargo);
• Contributes to continuous improvement to enhance work methods and customer satisfaction.

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager