Customer Service Advisor / Yard Operative

at  Air Liquide

Delivering Gas Solutions To The British Industry.
Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.
For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day.
We pride ourselves on offering a responsive, high quality and local service.

HOW WILL YOU CONTRIBUTE AND GROW?

We are looking for an experienced Customer Service Advisor / Yard Person to join us to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience.

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
• Take and process sales orders from customers
• Raises manual notes for permitted scenarios and updates Manual Log
• Raises credit notes adhering to the credit note request procedure
• Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Completes manual template to create Proforma Invoices as required
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products, services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develops strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity
• Serve and engage with customers at the counter
• Process cash and card payments over the counter securely and responsibly
• Be instrumental in accurate and timely stock counts
• Listen to and resolve customers’ complaints regarding products or services
• Delivering goods to customers using dedicated delivery van

• Movement of cylinders in the yard as & when requiredPicking & packing of products in the warehouse as & when required

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
• Take and process sales orders from customers
• Raises manual notes for permitted scenarios and updates Manual Log
• Raises credit notes adhering to the credit note request procedure
• Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Completes manual template to create Proforma Invoices as required
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products, services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develops strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity
• Serve and engage with customers at the counter
• Process cash and card payments over the counter securely and responsibly
• Be instrumental in accurate and timely stock counts
• Listen to and resolve customers’ complaints regarding products or services
• Delivering goods to customers using dedicated delivery van
• Movement of cylinders in the yard as & when requiredPicking & packing of products in the warehouse as & when require