Customer Service Agent

at  Concentrix

LOCATION

Porto, Portugal
Job Title:
Customer Service Agent (English C1 with German A2 - Speaking) - Banking Company
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will be the first line of contact around the entire Service Retail and support our customers with their questions. Customers are from all over the world, so in order to be successful in this role you must be fluent in English, but also understand basic German.

YOUR QUALIFICATIONS

Concentrix is a great match if you have:

• Fluent, verbal and written skills in English (C1);
• Basic German (A2);
• Excellent communication skills;
• Strong phone contact handling skills and active listening;
• Customer orientation and ability to adapt/respond to different types of characters.

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right tools
• Follow clients’ communication procedures and guidelines
• Take the extra mile to engage customers
• Our Agents should be genuinely excited to help customers, patient, empathetic, and passionately communicative. They should understand the value of good communication skills
• Problem-solve

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe