Customer Service agent

at  DHL

As a Customer Service agent at DHL Supply Chain, you will have daily contact with the customer regarding various matters such as shipments, order issues, warehouse transport, and relationship management. You provide logistic solutions that align with both the customer’s needs and the organization’s objectives. Additionally, you collaborate with internal departments such as Export, Planning, and Customs. Your team consists of 12 other colleagues, and you all work together in an office. The most important thing of all is to have fun and laugh together. This makes it a close team.
Process inbound and outbound documentation from carriers and Customs team, monitor the correctness of the documents, prepare, and send Pre-Alerts, active communication with the drivers. Monitor the arrival and departure times of the truck, close cooperation with the operations during loading and unloading.