Customer Service Agent

at  Fortune Brands Innovations

Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide.
Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, which we market under the umbrella brand, House of Rohl.
In addition, Aqualisa completes our portfolio with its market leading digital showering technology.
All of our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.
With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people who are dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
Our people are what make our business, and we truly care about creating a ‘Home for All’ where employees are empowered to make a difference, and able to bring their authentic selves to work. We are passionate about rewarding excellence and helping people to grow, both personally and professionally, during their time with us.
If you are looking for opportunities within a progressive, innovative, and nurturing organisation; and have the energy, passion, and commitment to deliver excellence, we would love to hear from you.
We currently have an exciting opportunity to join us as a Customer Consumer Agent within our Customer Service Team.

IN A NUTSHELL, YOU WILL BE RESPONSIBLE FOR:

Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands.

FOR THIS ROLE WE WOULD NEED YOU TO DEMONSTRATE:

• Minimum of 2 years proven experience in contact/call centre/customer service environment.
• Experience of working within a premium/luxury brand (desired).
• Excellent written and spoken English (essential).
• Ability to use own initiative in a proactive manner.
• Strong attention to detail (essential).
• Possess the ability to problem solve, prioritise and work under pressure.
• Have excellent customer service, relationship and communication skills.
• Be proficient in MS Office Suites (desired).
• CXone/Hubspot CRM knowledge (desired).
• Enjoy working as part of a well-established team.
• Willingness for continuous learning and development