Customer Service Agent

at  Gotvoom Inc

GotVoom, Inc. primarily provides North American marketing services, supply chain solutions, and comprehensive after-sales support. The Company’s core business activities include:
(1) Global Brand Promotion Strategies – Developing and implementing targeted marketing strategies to enhance brand visibility and recognition for clients.
(2) Supply Chain Management – Offering warehousing and distribution services to optimize logistics and operational efficiency.
(3) Multi-Channel Marketing System Design & Operation
(4) Consumer Insight & User Experience Optimization – Enhancing after-sales support by analyzing customer feedback, handling returns, and identifying product improvement opportunities.

QUALIFICATIONS:

· A bachelor’s degree is required.
· A minimum of three years of experience in customer service roles, such as
Customer Service Agent or Customer Service Representative
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week

Shift:

• 8 hour shift

Work Location: Remot

1. Deliver outstanding customer support before, during, and after sales by addressing inquiries and resolving complaints with professionalism and care.
2. Process return requests and manage work orders for unresolved issues, ensuring diligent follow-up and effective resolution.
3. Handle product returns and replacements with accuracy, categorizing reasons appropriately and ensuring customer satisfaction through timely follow-up.
4. Maintain detailed and accurate records of customer interactions, complaints, and product issues for continuous improvement.
5. Perform other customer service-related tasks as assigned by the company.