Customer Service Agent Lead

at  Executive Aviation

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!
In Saskatoon you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?
This person would be reporting to the Customer Service Coordinator. They would be responsible of hands-on flight leadership; providing a stellar example to the Customer Service Agents, creating a fantastic guest experience for travelers, and ensure the safety and success of their flight. We are looking for a positive, driven individual who is looking to take on a more leadership role, mentoring and coaching the team.

QUALIFICATIONS

• 2 years’ charter experience, with gradual increase in responsibilities
• Successful completion of all Training and Read and Signs
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous airline Customer Service experience considered an asset.
• Previous experience with Saber and other guest reservation systems considered an asset.
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• Participate in any airline train-the-trainer training, if required
• Greet passengers
• Follow airline specific check-in policies and procedures
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understand flight document requirements and carry-on allowances
• Work positively with airline crew
• Audit flights when necessary
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Supervise the team of Customer Service Agents when needed
• Assist with in-flight paperwork when needed
• Other duties as assigned