Customer Service Agent

at  Lulus Fashion Lounge Llc

Join the LuCrew as aremote Customer Service Agentprovide top-notch support, build customer relationships, and uphold our brand standards through exceptional communication and problem-solving.

JOB SUMMARY

A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company’s brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer’s needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).

WHAT YOULL LOVE ABOUT US:

• Great Company Culture - Where you can be your true authentic self!
• Competitive Wage Progression Plan
• Medical, Dental, and Vision benefits
• Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability
• Prepare for the future - 401(k) Safe Harbor Plan - 4% company matching
• Employee Stock Purchase Plan (ESPP)
• Wardrobe Perks - 30% employee discount!
• Recognition of employee birthdays and work anniversaries!
• Work that stays at work - Genuine work/life balance
• Rest and Relaxation - Generous Paid Time Off, Paid Sick Time, and Paid Company Holidays
• Paid Parental Leave
  Were ready to meet you! Come help us achieve our ambitious goals!

• Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
• Assist customers with making purchasing decisions
• Resolve any customer issues in a timely, upbeat, and friendly manner
• Manually place new orders
• Field customer questions, concerns & problems
• Maintain a thorough working knowledge of the company’s products and relay this information to customers
• Develop rapport with customers