Customer Service Agent - Ocean Import

at  Expeditors

Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ professionals in a worldwide network of over 3050 locations across six continents.
“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• Over 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

• Ensures smooth and timely freight process flow according to Expeditors’ operational procedures. Follows customer’s standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company’s procedures.
• Ensures accurate and timely data entry into our operational systems according to Expeditors’ operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
• Track and trace shipments during transportation time
• Communicates constantly with shiplines to confirm status of shipments and found solutions when needed
• Validate accuracy on transporation documents related to the ocean movements
• Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

QUALIFICATIONS

• Global logistics industry knowledge
• 1+ year of proven experience in ocean international transportation
• Effective Interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Strong organizational skills
• Ability to drive through change
• Strong ability to multitask under pressure
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English, B1 level is required

Please refer the Job description for details