Customer Service Agent (part-time) - Dutch speaking

at  Estrid

HEY YOU,

Since you’ve ended up on this page, it must mean that you’re interested in potentially working at Estrid! We’re so honored. Let us take you through what this role and working with us could look like.
We won’t lie - this is not your average company. We are a group of dreamers and doers, on a mission to create the world’s greatest consumer brand(s) and company. In these past years, we’ve done more than most thought possible and have established ourselves as an outlier consumer case. But to be honest, we see this as only the beginning - and we’d like you to join us in building the rest.

YOUR SKILLS AND EXPERIENCES

• A great communicator both written and oral in English and Dutch (minimum C1)
• Passionate about your job and enjoy a fast-paced, dynamic working environment
• A team player, enthusiastic about team culture and energy generous
• Able to switch between different forums such as social media comment sections, mail, chats, and order management programs.
• A natural problem solver
• Someone that gets things done quickly and appreciates the importance of speed
• A person who values great customer experience and service

WHAT YOU’LL GET:

You will play an extremely important role in taking this brand to the next level, so you should desire to go above and beyond in your work. In turn, you will be joining an incredible company and team at an early stage where everything you do will have a huge impact. For the right person, there are great opportunities to develop and grow together with Estrid.
Does this sound like a role made for you? We’re looking forward to hearing from you (please apply with a resume/ cover letter in English)!
Warmly,
Estrid

YOUR PURPOSE & IMPACT:

As a Customer Service Agent your primary focus will be on customer satisfaction through digital communication and service in different channels, where you will be answering our very valuable customers’ questions.
We are on the lookout for one part-timer (min. 15h/week) to join our team. For part-time positions working hours vary and include evenings and weekends. It is possible to work remotely within Sweden.

SOME OF THE THINGS YOU’LL DO:

• Responsible for Estrid’s front-line communication with customers.
• Create value for our customers in our digital channels, mainly email, chat, Facebook DMs and Instagram DMs.
• Be the natural and important link between Estrid and our community of customers.
• Answering questions and solving different types of problems the customer may face.
• Able to switch between different forums such as social media comment sections, mail, chats, and order management programs.
• Drive customer loyalty and engagement by providing exceptional customer service.
• Optimize the customer journey and experience to ensure that our customers receive amazing service and support in the implementation of long-term solutions to further develop the experience.