Customer Service Agent - Retail Underwriting Team

at  Allianz

Customer Service Agent - Retail Underwriting Team
Allianz plc are the trusted insurance partner to over 700,000 customer in Ireland. With a global legacy of trust and excellence, we are committed to protecting the things that matter most to our customers and offer a wide range of insurance products. Our commitment to innovation, customer-centric solutions and digital transformation ensure that we can provide peace of mind and security to all our customer across Ireland.
The Opportunity
In Retail Underwriting, customers and business partners are at the centre of our business activities, whether it’s providing them with new policies, renewing and maintaining their existing policies and providing excellent customer service.The purpose of this role is to quote, convert, renew and maintain general insurance policies for new and existing customers through intermediaries.While the role is officially based in Elm Park, Dublin 4 the team currently uphold a highly flexible hybrid way of working.

Key Responsibilities

• Servicing our customers and business partners via inbound telephone calls, emails and general administration
• Consistently demonstrating true customer centricity; ensuring high level of engagement with customers, meeting and exceeding customer and intermediary expectations and acting with integrity
• Organising and prioritising work in order to deliver on the various service level agreements
• Adhering to agreed processes and procedures including company quality and underwriting guide
• Proactively anticipating customer issues and taking appropriate action
• Complying with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations
• Actively and enthusiastically participating in the achievement of individual and team targets and objectives
• Engaging fully in Inclusive Leadership sessions with your manager, having a proactive approach to learning and development

• Servicing our customers and business partners via inbound telephone calls, emails and general administration
• Consistently demonstrating true customer centricity; ensuring high level of engagement with customers, meeting and exceeding customer and intermediary expectations and acting with integrity
• Organising and prioritising work in order to deliver on the various service level agreements
• Adhering to agreed processes and procedures including company quality and underwriting guide
• Proactively anticipating customer issues and taking appropriate action
• Complying with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations
• Actively and enthusiastically participating in the achievement of individual and team targets and objectives
• Engaging fully in Inclusive Leadership sessions with your manager, having a proactive approach to learning and developmen