Customer Service Agent

at  Thames Water Utilites

Are you passionate about delivering exceptional customer service and making a positive impact? We’re looking for enthusiastic individuals to join our Operations Contact Centre team. This is a permanent role where you’ll have the opportunity to truly make a difference.

WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE AGENT

As a Customer Service Agent in our Operations team, you’ll be the first point of contact for customers calling our service line. You’ll assist with water and wastewater service inquiries, actively listening and asking key questions to identify and address the issue. By providing clear guidance throughout the process, you’ll ensure customers feel informed and reassured.
Using advanced Salesforce and Amazon Web Services technology, you’ll handle customer calls daily, accurately logging each interaction and understanding the reason behind the call.
Whether it’s providing information or arranging an engineer visit, your goal will be to deliver outcomes that meet the customer’s needs.
If you enjoy tackling challenges and thrive on engaging with people to deliver outstanding customer service, this could be the perfect job for you!

WHAT YOU SHOULD BRING TO THE ROLE

No need to worry if you’re new to this – we’re more focused on your enthusiasm, positive attitude, and commitment to learning and delivering exceptional customer service.

• A genuine passion for providing outstanding customer service
• Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively
• Enthusiasm and the ability to collaborate well with your team
• A willingness to learn, grow, and advance
• Strong IT, listening, and problem-solving skills
• The ability to thrive in a fast-paced, sometimes high-pressure environment