Customer Service Agent

at  Willow Academy Ltd

OVERVIEW

Willow Academy Ltd are on an exciting journey of expansion within our brand new Head Quarters. We are looking for a Customer Service Agent to join our team in an evolving & exciting professional nail brand within the Nail & Beauty Sector. This role is 100% office based within a modern, warm & inviting setting which requires strong communication skills and the ability to assist our valued Willow customers effectively via email.

SKILLS

• Proficient in English
• Excellent phone etiquette and communication skills when required
• Strong analytical skills to understand customer requirements
• Ability to multitask and work efficiently
  If you are a customer-focused individual with excellent communication skills and a passion for helping others, we invite you to apply for this exciting Customer Service Assistant position.
  Job Type: Fixed term contract
  Contract length: 6 months
  Pay: £15.00 per hour
  Expected hours: No more than 30 per week

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person
Application deadline: 03/02/2025
Reference ID: 2025

• Communicate with customers via email, and live chat
• Assist customers with product enquiries, orders, and issue resolution
• Provide information about products and services
• Upsell products where appropriate
• Analyse customer needs to offer the best solutions
• Perform data entry tasks accurately whilst processing returns
  -Be confident in Excel, Word & sending professionally written emails.
  -Light office duties to assist the owner will also be required from time to time