CUSTOMER SERVICE ANALYST

at  McCormick Company

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.
McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.
We are looking to hire a Customer Service Analyst for Mexico City.
** Please include a resume/CV in English for consideration.

POSITION OVERVIEW/PRIMARY PURPOSE:

The NA Customer Service Analyst has responsibility for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

RESPONSIBILITIES:

• Receives, enters, and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and registering customers complaints. Prepares, collects, and archives shipping/export documentation. Manages portfolio that includes strategic customers, as applicable.
• Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and Customer Service Managers on order status, issues, or outlook.
• Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.
• Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
• Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
• Utilize analytical tools, systems, and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.
  McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
  As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future