Customer Service Analyst - Order Entry

at  Moen

COMPANY DESCRIPTION:

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here

JOB DESCRIPTION

The Customer Service Analyst - Order Entry is responsible for providing high quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment that entails the management of emails from customers as well as processing customer orders while maintaining accuracy.

QUALIFICATIONS

Bachelor’s degree

• Minimum of 2 years of customer service experience in a service industry.
• Advanced English.
• Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred.

• Ability to manage a high volume of work with accuracy.

• • Demonstrated ability to work independently, cross-functionally and in a team environment.

Responsible for processing quotes and orders for customers.

• Create and manage order modifications in alignment with customer requests.
• Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs.
• Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone and email while meeting customer experience communications standards.
• Ensure timely enrollment and training documentation to new Customer Net clients.
• Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and the field Sales Force.

• Ensure a thorough understanding of current technology to promptly respond to customer requests-

• • Perform other duties as assigned.