Customer Service and Administrative Support Agent

at  Everguard

Everguard Fire and Safety (Everguard) is a multi-industry fire and life safety services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.
We have immediate opening at our Sudbury operation for a Customer Service and Administrative Support Agent.

Being a part of our team, you will be able to experience many of the benefits below.

• Competitive Wages
• Comprehensive Health, Dental and Insurance Programs
• Employee and Family Assistance Program
• Employer Matching Retirement Savings and Financial Planning Support
• Paid Time Off (including Flex Time and a Variety of Observed Holidays)
• Paid Training and Development Opportunities, and much more!

As our Customer Service and Administrative Support Agent, you will be responsible for a wide variety of customer support and clerical duties such as answering phones and email inquiries, preparing correspondence and documents, and filing. Some of the additional expectations of this role include:

• Manage customer requests (web, email, etc.)
• Respond to counter service
• Maintain and execute the work schedule of Field Service Technicians
• Generate customer work orders and communicate with field service technicians/operations to ensure all service requirements are met
• Assist technicians with customer inquiries and service inspections
• Quotation and invoicing of orders and service works
• Produce fire inspection reports and certificates
• Maintain up-to-date customer information, product information and other related information in the ERP
• Process billing
• Ensure high levels of internal and external customer service through prompt response to inquiries and requests
• Strong Focus to Assist Accounts Receivable and Accounts Payable functions with tasks such as:
• Complete new account request forms for vendors
• Complete new supplier forms for our customers
• Provide banking information to the customer for payments
• Accept payment by credit card and validate the payment
• Contribute to the team effort by accomplishing related results, as required
• Communicate and cooperate with supervisors and colleagues

The successful candidate would bring a variety of competencies to the role including:

• Ability to safely execute high quality work
• Professional and customer service focused mindset
• High level of self motivation
• Keen attention to detail
• Strong communication and interpersonal skills
• Ability to work collaboratively with administrative and technical team members, as well as independently.
• Ability to demonstrate strong problem solving skills
• Flexibility to address changing situations/priorities and solve problems as they evolve
• Bilingual French and English
• Knowledge of computerized accounting systems and Microsoft Office is a must

Candidate must also possess the following experience and/or education:

• Minimum 1 year experience in a fast past service environment, preferably in industrial/construction industries.
• An educational background in fire services, construction or office administration would be preferred.
• NOTE: All combinations of education in a related and experience will be considered.

If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.
We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply

As our Customer Service and Administrative Support Agent, you will be responsible for a wide variety of customer support and clerical duties such as answering phones and email inquiries, preparing correspondence and documents, and filing. Some of the additional expectations of this role include:

• Manage customer requests (web, email, etc.)
• Respond to counter service
• Maintain and execute the work schedule of Field Service Technicians
• Generate customer work orders and communicate with field service technicians/operations to ensure all service requirements are met
• Assist technicians with customer inquiries and service inspections
• Quotation and invoicing of orders and service works
• Produce fire inspection reports and certificates
• Maintain up-to-date customer information, product information and other related information in the ERP
• Process billing
• Ensure high levels of internal and external customer service through prompt response to inquiries and requests
• Strong Focus to Assist Accounts Receivable and Accounts Payable functions with tasks such as:
• Complete new account request forms for vendors
• Complete new supplier forms for our customers
• Provide banking information to the customer for payments
• Accept payment by credit card and validate the payment
• Contribute to the team effort by accomplishing related results, as required
• Communicate and cooperate with supervisors and colleague

The successful candidate would bring a variety of competencies to the role including:

• Ability to safely execute high quality work
• Professional and customer service focused mindset
• High level of self motivation
• Keen attention to detail
• Strong communication and interpersonal skills
• Ability to work collaboratively with administrative and technical team members, as well as independently.
• Ability to demonstrate strong problem solving skills
• Flexibility to address changing situations/priorities and solve problems as they evolve
• Bilingual French and English
• Knowledge of computerized accounting systems and Microsoft Office is a mus