CUSTOMER SERVICE AND AFTER-SALES ADMINISTRATOR

at  Turnbull Company

CUSTOMER SERVICE AND AFTER-SALES ADMINISTRATOR (MATERNITY COVER IN SLEAFORD)

Turnbull & Company is a family run business and Lincolnshire’s largest independent Builders’ Merchant. We have just over 200 employees across our branch network with deep local roots and we are looking for talented people to join our expanding teams. We pride ourselves on being a top local employer offering competitive pay, benefits, training and career development.

We care currently looking for 12-month maternity cover for a Customer Service and After-sales Administrator to join our busy customer service and order processing team at our Sleaford showroom, supporting 23 designers over 6 showrooms. You will be responsible for all aspects of customer service and your key responsibilities will include;

• Sales order processing and purchase order chasing.
• To provide the Showroom Designers with administration and aftersales support.
• Complaint, query handling and dealing with showroom returns.
• Daily bank reconciliation and take customer payments when required.
• Provide first-class customer service via telephone and email.
• Ensuring all emails and enquiries are responded to within a reasonable time frame.

WE ARE LOOKING FOR SOMEONE WITH;

• An excellent telephone manner with first class customer service skills.
• Excellent verbal and written communication skills with a good attention to detail.
• Computer literacy, with a good working knowledge of Microsoft outlook, excel and word.
• Strong team player with an ability to work on their own initiative.
  We are looking for someone outgoing, enthusiastic, and confident to work as part of a team and under their own initiative.
  This is a full-time role; hours of work will be 8:00am to 5:00pm Monday to Friday (with 1 hour for lunch) and 8:00am-12:30pm every Saturday (with ½ day off in lieu). Whilst the role is initially for a 12-month maternity cover, we may be able to offer a permanent role in the future.

• Sales order processing and purchase order chasing.
• To provide the Showroom Designers with administration and aftersales support.
• Complaint, query handling and dealing with showroom returns.
• Daily bank reconciliation and take customer payments when required.
• Provide first-class customer service via telephone and email.
• Ensuring all emails and enquiries are responded to within a reasonable time frame