Customer Service and Invoicing Clerk

at  RH COMMERCIAL VEHICLES

YOUR NEXT CAREER OPPORTUNITY AWAITS!

Location: Coventry
Salary: £12.23 per hour
Hours: Full time, PermanentMinimum 45 hours a week
Are you passionate about delivering exceptional customer service and have a knack for invoicing? RH Commercial Vehicles is looking for an enthusiastic and detail-oriented individual to join our dynamic team.

WHO ARE RH COMMERCIAL VEHICLES?

We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.

• Customer Engagement: Act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
• Service Scheduling: Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
• Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
• Customer Interaction: Greet customers professionally, understand their requirements, and facilitate smooth service processes.
• Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity
• Sales Opportunities: Proactively promote products and services, highlighting benefits to customers.
• Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
• Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer-point managers and workshop supervisors.
• Invoicing Accuracy: Liaise with invoicing teams to ensure job cards are processed correctly and promptly.
• Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures