Customer Service and Logistics Specialist

at  Ferring Pharmaceuticals Inc

Job Description:
Customer Service and Logistics Specialist
At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.
Our Commercial teams collaborate as trusted partners with patient groups, clinicians, policy makers and the scientific community to identify and develop new opportunities to help patients. Customer centric, we offer an empowering, entrepreneurial culture – and a place to thrive and grow.
Ferring+You

Would you like to contribute building our Supply Network Operations (SNO) Team that orchestrates our supply to markets, to provide our patients and customers with the highest possible level of service? We offer an exciting job in an international company with great development possibilities, and where your contributions will be valuable and make a difference.

• This is a contract with a duration of 7 months.
• The position is based in Singapore, and the contract worker will be expected to work 40 hours per week.
• Ferring Pharmaceuticals is an equal opportunity employer, and we encourage applications from candidates of all backgrounds.

The customer service and logistics specialist is responsible to ensure that all products required by the “customers” are available on time with the right level of inventory in order to achieve budget/business targets of marketing, sales, finance and operations. Ensure close and smooth collaboration with all internal and external customers.

• Understands and keep track on required replenishment/shipment to the markets/customers, focusing on delivering on time and in full, avoiding/minimizing backorder, understanding the market’s specific requirement and market’s dynamics.
• Manage and monitor day-to-day sales orders. Lead discussions with Global Supply Chain teams and local markets to ensure the availability of the product and ensure on time shipment. Avoid/Minimize backorder and optimize transport cost and efficiency.
• Updates and ensure data integrity in reports & KPIs and perform spot analysis when required.

Your day at Ferring
You will join the dynamic SNO team. The team is composed of several functions, covering the local packaging activities, the demand planning and portfolio lifecycle management activities. The team is located in Singapore, and this role reports to the Global Customer Service Lead. The Customer Service Specialist will work in close collaboration with other functions in SNO (SNO Regional Heads, SNO Regional Business Partners, Value Stream Planner, Demand Planner and Customer Service Specialist from other regions), as well as other functions in Ferring Group (markets/customers).
Your new workplace is in the lively Singapore Central Business District right next to the Tanjong Pagar MRT station.

Your main accountabilities will entail:

• Providing the right documents such as shipping documents, invoice, credit note at the right price and right payment terms.
• Ensure that pick-up, transport and delivery occur properly and timely with the right shipping documentation.
• Control of local inventory level available for sale and ensure on time, in full replenishment when required.
• Coordinate and support of actions in case of recall, quality investigation, traceability inquiry, repack, and other pharmaceutical operations.
• Monitoring of return of expired or damaged goods and coordinate the issuance of relevant document (e.g credit note).
• Single point of contact for local markets for any orders and replenishment matters.
• Supports and coordinate import / export / logistic / distribution and customer service activities.
• Ensure on time and in full replenishment and avoid/minimize backorder.
• Constant communication with internal and external customers.
• Monitor and respect the annual transportation budget. Optimize transport and logistics aspects

Behind our innovation…There’s you

We expect the ideal candidate to have the below qualifications:

• Team player
• Strong analytical skills
• Solid communication skills (both written and verbal)
• Results focused, acts with high results accountability and ownership.
• Change driver, creative thinker
• Experience in similar positions
• Experience with import / export / logistic & distribution aspects
• Knowledge on Trade & Compliance being a strong added value
• Technical mastery, ideally in ORACLE / SAP, with an advanced proficiency in Microsoft office (Word, Excel, Powerpoint. Power Bi and OneNote being and added value).
• Language: Fluent in English, any other additional APAC language is a plus.

People come first at Ferring
Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.
Behind our purpose… There’s you
If our mission and your vision are aligned, please apply!
We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.
Location:
Ferring Singapor

Please refer the Job description for details