Customer Service and Supply Chain Specialist

at  Imerys

The Company
Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The Position
Customer Service and Supply Chain Specialist
Job Summary
Customer Service and Supply Chain Specialist (1 year contract)
As a Customer Service and Supply Chain Specialist based in Singapore and support Australia operation remotely , you have a wide range of tasks and functions to which assist not only our customers but also the wider organisation:

Outbound order fulfilment processing

• Receive customer purchase order, verify and input in SAP system.
• Coordinate with warehouse and transport suppliers to arrange suitable delivery solutions to the customer.
• Prepare shipping documents and share with the customer as per required timeline.
• Process all the required transactions in SAP as per standard operating guidelines.
• Monitor order credit block as well as delivery status and ensure all relevant parties are made aware of potential problems.

Customer service

• Assist all customers’ enquiries and feedbacks related to orders.
• Establish and maintain good working relationships with customers.
• Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on time delivery.
• Provide assistance for urgent orders out of working hours / during holidays when it is required.
• Record customer complaints in CRM, work with relevant parties to investigate the root cause, identify corrective and preventive action to provide a suitable response to the customer.

Stock planning

• Work with customers and sales to understand demand forecasts supporting the stock planning process.
• Monitor demand against available stock level in the warehouses on a regular basis to identify replenishment timing and quantity, and advise involved parties of potential supply issues.
• Create replenishment purchase orders in SAP and liaise with internal and external suppliers to arrange shipment as requested delivery date.
• Initiate stock transfer among warehouses when it is required.

Inbound management

• Follow up all inbound replenishment purchase orders until goods are delivered to the assigned warehouses.
• Work with nominated freight forwarders / customs brokers for the import clearance process of Imerys’s inbound shipments including packaging declaration process
• Verify inbound receipt report provided by the warehouses.
• Report and escalation missing / damage stock issue to relevant parties.
• Post goods receipt in the system

Local production planning

• Issue raw material to local toller for production
• Work closely with the toller to understand the production schedule and ensure on time replenishment.

Reporting and administration

• Prepare regular reports to monitor and measure work performance such as: KPI performance report, replenishment purchase order tracking report, inventory report, safety stock and reorder calculation, backlog orders / orders with past delivery date.
• Verify and upload all logistics / tolling suppliers’ invoices in SAP for payment processing and ensure all the transactions performed by external
• Other general administrative and adhoc reports that may be required from time to time.

Master data management

Ensure data accuracy in SAP:

• Pricing data: create pricing condition and contract template in SAP in accordance with valid commercial offer provided by commercial team, ensure order is processed correctly with the correct pricing and incoterm.
• Material and customer master data: follow the standard operation requirements for material and customer creation, extension; ensure data accuracy and no duplication.

The successful applicant would ideally meet the following.

• Graduate with a bachelor degree in Industrial Engineering, Supply Chain and Logistics major .
• Have at least 2 years Customer Service and Logistics / Supply Chain experience. Experience in working with ERP data (preferably with SAP). Fresh graduates who are fast learners and have a passion for learning about supply chain operations are encouraged to apply too.
• Be able to work to adapt to flexible time requirements and onsite as per company’s policy. (Working time: 7am to 4pm)
• A motivated individual with the ability to collaborate and being autonomous as required by nature of the tasks and manage the deadlines; confident and articulate, with excellent communication skills

Position Type
Full time
and
Fixed Term (Fixed Term)
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com

Please refer the Job description for details