Customer Service Apprentice - BMW

at  Group 1 Automotive

OVERVIEW

Our BMW Farnborough Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we’d love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.
As an Apprentice Service Advisor at Group 1 Automotive you will be welcomed into a friendly team and have the opportunity to work with an exciting brand.

APPRENTICESHIP SCHEME

This position will be part of the national apprentice scheme, so you will also be working towards your level 2 and level 3 NVQ in customer service. This is two-year apprentice scheme, with basic salary in line with the government recommended salary for a year one, and year two apprentice.
A typical working week could be 40 hours Monday to Friday 8.30am – 5.30pm, however each of our Retailers will have different requirements.
All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to ’off-the-job’ training.
Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our Retailer Network. We’re looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer.

MINIMUM ENTRY REQUIREMENTS:

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

WHO WE ARE?

Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.
We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.

Service Advisors are key to the Dealerships success and exceptional levels of customer service to those customers who bring their vehicles to our Service Departments. The Apprenticeship is geared toward training the next generation of fully-fledged super stars. Tasks will include:
Meeting and greeting customers in a friendly and courteous manner throughout the day.
Booking vehicles into the technical workshop.
Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
Adopting a sales approach regarding upsell.
Maintaining good housekeeping standards and orderly administration of your work.