Customer Service Apprentice

at  Total People

APPRENTICESHIP QUALIFICATION AND TRAINING

Customer Service Practitioner Level 2 Standard

Off-the-job training is a critical and important element within the apprenticeship. Apprentices must complete the minimum requirement for the off-the-job training. The requirement is to complete a minimum of 6 hours per week or the equivalent over the practical learning duration (20% of capped 30 working hours). Off the job training must deliver new skills and knowledge that are directly relevant to the apprenticeship standard and can include:

• Teaching of theory via blended delivery methods
• Practical training
• Work shadowing supported learning and time spent writing any assignments/questions

QUALIFICATIONS REQUIRED

GCSE or equivalent in English (Desired), GCSE or equivalent in Mathematics (Desired)

SKILLS REQUIRED

Attention to detail, Communication skills, Customer care skills, Initiative, Logical, Non judgemental, Number skills, Organisation skills, Patience, Team working

Please refer the Job description for details