Customer Service Apprenticeship

at  Genesis Home Appliances Ltd

OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Apprentice to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support. This role requires strong communication skills, a positive attitude, and the ability to analyse customer needs effectively. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

REQUIREMENTS

• Proficiency in English is essential
• Strong data entry skills with attention to detail.
• Excellent verbal and written communication abilities.
• Ability to upsell products effectively while maintaining a focus on customer needs.
• Demonstrated ability to analyse information and provide solutions.
• Previous experience in a customer service role is an advantage but not mandatory.
• A friendly disposition with a commitment to delivering outstanding service.
• Flexibility to work various shifts as required by the business.
  If you are ready to take on this exciting opportunity as a Customer Service Representative, we encourage you to apply today!
  Job Types: Full-time, Apprenticeship
  Pay: From £6.40 per hour
  Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Work Location: In person
Application deadline: 10/02/2025
Reference ID: Customer service apprenticeshi

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Assist customers with order placement, modifications, and cancellations.
• Handle complaints with empathy and professionalism, ensuring customer satisfaction.
• Upsell additional products or services when appropriate to enhance customer experience.
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with team members to improve service delivery and resolve issues.
• Analyse customer feedback to identify trends and areas for improvement.
• Uphold company standards for phone etiquette and professionalism in all communications.