Are you a proactive problem-solver with exceptional communication skills? Join our supportive team in our Pittsburgh office and play a crucial role in our client operations! If you’re passionate about delivering top-notch customer service and thrive in a dynamic environment, we want to hear from you.
Why You’ll Love Working Here:
Impactful Role: Become an essential part of our team, directly influencing client satisfaction and loyalty.
Supportive Environment: Collaborate with a dedicated team that values your input and encourages professional growth.
Career Development: Enjoy opportunities for advancement and skill-building within a thriving organization.
Key Responsibilities:
Client Interaction: Handle both inbound and outbound calls, assisting clients promptly and effectively.
First Call Resolution: Strive to resolve inquiries on the first contact by providing accurate information and support.
Time Management: Balance phone duties with clerical tasks efficiently, ensuring smooth operations.
Research and Resolve: Quickly research and gather necessary information to resolve customer queries.
Data Management: Enter customer data accurately into our client management software.
Issue Escalation: Identify and escalate priority issues to ensure timely resolutions.
Call Routing: Route calls to the appropriate resources within the organization to enhance client experience.
Follow-Up: Proactively follow up with customers to ensure their satisfaction and build lasting relationships.
What We’re Looking For:
Education: High School diploma or equivalent; Bachelor’s degree preferred.
Experience: Minimum of 2 years in a relevant role, showcasing your customer service expertise.
Typing Skills: A typing speed of at least 50 words per minute.
Technical Proficiency: Familiarity with MS Word, Excel, and Outlook.
Office Knowledge: Understanding of modern office procedures and equipment.
Independence: Ability to work independently while managing responsibilities efficiently.
Ready to Make a Difference?
Join us and be part of a dynamic team dedicated to providing exceptional customer service! If you’re looking to advance your career in client care and contribute to a company that values your efforts, apply now!
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Please refer the Job description for details