Customer Service Assistant

at  BM Sydney

POSITION OVERVIEW

This position is responsible for providing customers supports, maintaining the good relationship with all internal and external stakeholders.

COMPETENCIES AND EXPERIENCE REQUIRED

Knowledge /Skills

• Previous experience in a similar customer service role( ideally at least 2 year or demonstrated knowledge and skills to meet the requirements of the role).
• Intermediate knowledge Microsoft office applications ( e.g. Word and Excel)
• Advance communication skills ( both verbal and written) in Chinese and English.

Behavior competencies

• Cooperation and Teamwork: Works well with colleagues by communicating openly and freely; shares information and knowledge; seeks opinions from subject matter expert; considers opinion; consults with others prior to making decisions which may impact them.
• Drive results/ Performance Orientated: Has a strong need to achieve results; is energetic, hardworking and productive; is able to withstand stressful situations; is resilient.
• Reliable: takes responsibility; delivers on commitments promises; punctual to work, meetings and any work related functions; works the hours necessary to complete the required work.
• Quality: looks at the finer details while still considering the ‘big picture’ ; maintains high standards of work even when confronted with tight deadlines; corrects own errors, produces professional work.
• Communication: has the ability to communicate with clarity, structure and enthusiasm; can articulate professionally and concisely in both written and verbal formats; demonstrates openness and honesty; listens to others; asks questions to ensure understanding; chooses the appropriate medium of communicate for a particular situation; considers others when offering opinions.

QUALIFICATIONS

Relevant Diploma Degree or above.
Job Type: Full-time
Pay: $26.00 – $30.00 per hour
Expected hours: 38 per week

Benefits:

• Employee discount
• Professional development assistance
• Salary packaging

Schedule:

• Day shift

Ability to commute/relocate:

• Lidcombe, NSW: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person
Expected Start Date: 17/02/202

• Performing customer sales and service transitions with business customers
• Managing high value transactions accurately -which includes handling and processing cash, credit cards, and EFTPOS sales;
• Assisting customers with credit note and refund issues
• Help company contact customers and chase the outstanding payment
• Building rewarding relationship with customers by understanding their needs
• Promoting our products and services through up-selling and cross selling, merchandising and other promotional activities
• Assisting with administrative duties such as filing, stationary ordering, record keeping and stocktaking etc.
• Assisting the tidy up and the image of the show room area
• Prepare weekly report to the team leader etc.
• Others