Customer Service – Assistant Manager – Spanish – Hybrid Bucharest

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service – Assistant Manager – Spanish – Hybrid Bucharest

Responsibilities

• This position is to communicate verbally/in written with the clients and related departments to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
• Booking of Incoming Payments: - Bank Statement; - Remittance advice.
• Review customer complaints and update customer records if required.
• Documenting customer interactions & providing information to customers.
• Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments.
• Managing dunning letters/collection letters: - Issuing, checking, and sending dunning letters/Collection letters
• Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
• Escalating of all unsolved/unclear issues to the team leader

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s degree
• Relevant experience in Order Management or Cash application
• Strong Communication Skills (verbal and written)

Preferred Qualifications/ Skills

• Good level of Spanish (min. B2) and English (min. B2)
• Good customer handling skills
• High Energy level
• Good interpersonal skills that can lead to multiple responsibilities simultaneously.
• Good influencing skills and interpersonal, analytical skills and attention to detail
• Good team commitment and results delivery orientation
• Good experience in Order to Cash end to end processes.
• Good understanding of the MS Office suite

What can we offer?

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional training and great career development opportunities.
• Free access to our award-winning learning platform.
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobAssistant Manager
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingNov 13, 2024, 4:17:27 PM
Unposting DateDec 14, 2024, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Tim

• This position is to communicate verbally/in written with the clients and related departments to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
• Booking of Incoming Payments: - Bank Statement; - Remittance advice.
• Review customer complaints and update customer records if required.
• Documenting customer interactions & providing information to customers.
• Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments.
• Managing dunning letters/collection letters: - Issuing, checking, and sending dunning letters/Collection letters
• Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
• Escalating of all unsolved/unclear issues to the team leade