Customer Service Assistant

at  MillerKnoll

Why join us?
HAY is where everyday designs are reimagined. Wherever we look, we discover design – and every piece we create is an answer to a question. Collaboration is at the heart of HAY. Drawing inspiration from art, architecture, and fashion, we work with the best international designers to experiment with new materials, new technologies, and new ideas. Our goal is to create affordable, long-lasting products that are highly considered, quietly forward-thinking, and relevant to real life.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HAY means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HAY to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

CUSTOMER SERVICE ASSISTANT (MATERNITY COVER)

Based out of Horsens
Are you motivated by customer contact and always ensuring excellent service? Are you fluent in English, and want to work in an international organization? Would you like the opportunity to become part of an iconic design brand with a completely unique culture and community?
If yes, please read on!
At our office facilities by the harbor edge in Horsens, you will become part of an energetic office community, consisting of approx. 100 colleagues looking forward to welcoming you in our team in September 2024, or as soon as possible hereafter. The job is a maternity cover lasting for approx. one year.
About the job
As a Customer Service Assistant in our team, you will be part of a group of four passionate and dedicated colleagues. This role will bring you into contact with many departments throughout the organization, including in particular our Quality, Sales, Procurement and Logistics departments, as well as colleagues in our foreign offices. Organizationally, the Customer Service department belongs to our Sales Operation department, which is why close cooperation with the sales team is essential. You will report to our Customer Service Team Leader.

More specifically, your tasks will include

• Responsible for handling and evaluate claims from our B2B and contract customers
• Register all incoming cases and follow up on these
• Daily contact with customers and dealers
• Ensure excellent service to our customer
• Receiving claims through phone and mail system
• Ad hoc assignments

Are you the Customer Service Assistant we are looking for?

Role expectations / What we expect

• As a person, you are genuinely motivated by administrative tasks and personal contact with the customer
• You are naturally outgoing, proactive and always willing to make an extra effort to make things succeed and make a difference
• You are independent, structured and used to handling several tasks simultaneously without losing focus
• You enjoy working in a fast-paced company with an informal environment, where we work together towards a common vision
• You have good IT knowledge and possess the ability to navigate systematic changes

Experience required / You’ll need

• 1-3 years of experience from a similar Customer Service department
• You have a high school education background
• any experience from the furniture industry is a definite advantage, but not a requirement
• You are fluent in Danish and English in writing and orally

You want to be a part of HAY?
Then do not hesitate to send us your application and CV as soon as possible and no later than Sunday 8 September 2024. We evaluate candidates on an ongoing basis.
If you have any further questions regarding the position, please do not hesitate to contact Jeanette Blaabjerg at +45 3164 6016.
Who We Hire?
Simply put, we hire everyone. HAY is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at
careers_help@millerknoll.com

More specifically, your tasks will include

• Responsible for handling and evaluate claims from our B2B and contract customers
• Register all incoming cases and follow up on these
• Daily contact with customers and dealers
• Ensure excellent service to our customer
• Receiving claims through phone and mail system
• Ad hoc assignment

Role expectations / What we expect

• As a person, you are genuinely motivated by administrative tasks and personal contact with the customer
• You are naturally outgoing, proactive and always willing to make an extra effort to make things succeed and make a difference
• You are independent, structured and used to handling several tasks simultaneously without losing focus
• You enjoy working in a fast-paced company with an informal environment, where we work together towards a common vision
• You have good IT knowledge and possess the ability to navigate systematic change