Customer Service Assistant

at  Selkent

About us:
An enthusiastic, fast and energetic team with no limits on progression within your career. Supplying fixings and fastenings to the ever-growing Construction Industry there is plenty of opportunities to succeed and grow. We are obsessed about giving our customers ultra-responsive service. We Nail it every time!
Job Title: Customer Service Assistant
Department: Sales

KNOWLEDGE / QUALIFICATIONS REQUIRED:

• Good, quick computer skills, Solid grasp of basic computer systems - Microsoft Outlook/Word/Excel, CRM, etc.
• Proficient in Power Point.
• Solve problems without stress – cool head.
• Polite and friendly telephone manner.
• Proactive – can use your own initiative to solve tasks.
• Organizational skills.
• Excellent attention to detail.
• Brilliant task and time management skills.
• You always complete your assigned tasks on time, every time!

MAIN PURPOSE OF THE ROLE:

This is a full time, hands-on position working within a creative, energetic & highly focused Customer Service team. You will be working together closely with the Customer Service team, Operations team and Internal Account Managers, ensuring all records are up to date and all outstanding works are carried out or booked on time, supplying an unforgettable level of service.

KEY DUTIES:

• Completing customer returns paperwork by liaising with various departments across the company.Raising credit notes for customer returns.
• Manage and track courier claims
• Handling phone calls via Reception and distributing as necessary.
• Arranging supplier returns.
• Handling claims from external suppliers.
• Directing the requests and solving outstanding queries to the customers accounts.
• Manage internal spreadsheets for customer queries, complaints and comments.
• Support the dynamic internal sales team as requested.
• Ad Hoc Administration duties as required.
• Sending POD’s to customers.