Customer Service Assistant

at  Service Centre ID

ABOUT US

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.
If you’re keen to be considered for this Customer Service Advisor role in Enderby, Leicester, send us your CV for immediate consideration

WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR

This role is varied, and always busy. As a Customer Service Advisor, you might be tasked with using our in house systems and following a set process to check the validity of ID documents. You might be responsible for passing the important legal information relating to the sale of a property to one of our legal teams. Either way, you’ll need excellent telephone skills and fantastic administration capabilities

Duties include:

• Legal administration
• Client ID verification
• Scanning and processing documents
• Inbound and outbound customer contact
• Providing updates on files
• Achievement of SLA’s

REQUIREMENTS FOR THE ROLE OF CUSTOMER SERVICE ADVISOR

Must be within commutable distance of Leicester. We’re based in Enderby!
A background in customer service or a willingness to learn
Confident IT user
Available to work shift patterns 8am-8pm Monday to Friday, 9am-4pm Saturday and 10am-3pm Sunday on a permanent basis.