Customer Service Assistant

at  University of East London

UNIVERSITY OF EAST LONDON

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
But we can’t achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you’ll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

ABOUT US

SportsDock is the flagship UEL sports facility, opened in early 2012, and is one of the largest indoor sports facilities in East London. The sports centre has recently undergone a £500,000 investment and includes two sports arenas, a large fitness facility, Optimal Zone functional room, dance studio and an outdoor 3g football pitch. SportsDock is open 7 days a week, 362 days per year, and is a fantastic resource for Students, Staff and the Local Community. It also boasts a very diverse activity programme and hosts regular sports clubs and national and international events. Our Workforce Programme and through a range of placement opportunities we help to inspire young people to be healthy and active. The service is supported by four main pillars; Community, Integrity, Commitment and Innovation.

ABOUT THE JOB

We are looking for a Customer Service Assistant to join our team in overseeing and supporting customers at SportsDock. Key responsibilities include setting up and dismantling activity spaces, health and safety, monitoring facility usage, ensuring cleanliness and maintenance of equipment, membership sales, handling bookings, and addressing customer enquiries.

ABOUT YOU

You will be a committed and enthusiastic team member seeking to enhance our customers’ experience and support the seamless daily operations of SportsDock. You possess a degree or have significant experience in a leisure-related setting. This position demands dedication and a genuine enthusiasm for delivering outstanding customer service to our varied communities. Strong written and verbal communication skills, as well as proficient IT skills, are essential for this role. Additionally, the position requires a readiness to work during unsociable hours.

FURTHER DETAILS

Job Description & Person Specification

Please refer the Job description for details