Customer Service Associate (Austin, TX)

at  Prose

At Prose, beauty is personal. We create truly custom haircare + skincare that’s tailored to the individual because we know that Personalization Works BetterTM. We have the clinical results and over 500K+ 5-star product reviews on Review & Refine® to prove it. Every formula is personalized according to an in-depth consultation that takes into account over 80 factors — from diet to lifestyle, stress levels to ZIP code. This data is processed through a proprietary algorithm and made to order in the Prose lab using naturally powerful + proven-effective ingredients.
This is the opportunity to join a fast-growing startup and an energetic team that is transforming the way people think about and shop for personalized beauty. As a certified B Corporation, and the first and only carbon-neutral custom beauty brand, sustainability and social impact are at the heart of everything we do. We’re doing away with one-size-fits-all beauty standards and creating more inclusive spaces for uplifting the beauty of the individual.

KEY CANDIDATE REQUIREMENTS

• Has experience and is passionate about providing tailored service to connect with customers
• A quick learner that thrives in a fast paced, ever-changing environment with an aptitude for multi-tasking
• A strong problem solver and critical thinker with stellar troubleshooting skills
• Excels at working both independently by using resources and as a team player to collaborate with others to achieve big picture goals
• Detail-oriented and organized with impeccable written and verbal communication skills
• Innovative, creative, and open to iteration in the name of overall improvement for the team and our customers
• Is an engaged, positive, reliable teammate in a remote setting

• Connect with the Prose customer across platforms (email, chat, social DMs, and SMS), providing a hyper-personalized best in class customer experience
• Become an expert on our experience, our physical products, our ingredients, and our customer.
• Demonstrate excellent problem-solving skills to resolve customer issues while meeting productivity and quality goals
• Think creatively about ways to improve the customer experience, streamline internal processes and share customer feedback cross functionally
• Be a part of an energetic, hard working team!