Customer Service Associate – Cash Balancer - Fairway Rd

at  Canadian Tire

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We’re 100 years young and we need you!!

JOB SUMMARY

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

REQUIREMENTS / SKILLS

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)
  Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.
• Audit and process refunds, voids, price overrides, special coupons, claims, rebates, adjustments and staff discounts for retail and Automotive Centre.
• Assist in reconciling flex and other corporate statements, house accounts and maintain supporting documentation.
• Balance cash and prepare bank deposits.
• Assist the office manager in ensuring compliance with all applicable federal and provincial regulations, including the Pay Equity Act (Ontario & Quebec).