Customer Service Associate (Full-time)

at  KNOK

LEARN ABOUT KNOK

At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!

ABOUT THE ROLE

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

• Book home consultations, ensuring efficiency;
• Handling emails and calls related to home consultations;
• Registration and management of appointment requests;
• Controlling and monitoring of home consultations activity in real time;
• Coordinate appointments with the triage team and doctors;
• Provide feedback to other teams;
• Ensuring a positive experience for doctors, customers, and partners;
• Clarification on knok subscription plans

TO BE CONSIDERED FOR THIS ROLE, HERE ARE THE SKILLS WE’RE LOOKING FOR:

• Computer skills and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Team spirit;
• Time flexibility, namely for shifts;
• Fluency in English, with the ability to communicate effectively both written and verbally to all levels in business.