Customer Service Associate (m/f/d)

at  Sirtex

Company Description
Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes.
Our mission is to be at the forefront of minimally invasive cancer and embolization therapies. By partnering with physicians, we aim to provide innovative products that enhance patient outcomes and simplify treatments. Achieving this ambitious goal requires passionate and talented individuals who are committed to making a difference. Our flagship product, SIR-Spheres® Y-90 resin microspheres, is a targeted radiation therapy for liver cancer. To date, we have delivered over >150K doses across 50+ countries, significantly impacting patients’ lives worldwide. Our success is fueled by our dedication to serving the medical community, maintaining professionalism, fostering a collaborative work culture, nurturing an entrepreneurial spirit, and continuously pursuing innovation and improvement.
At Sirtex, we are committed to creating a great workplace. We offer a range of benefits, programs, and services to support our employees, ensuring they have opportunities to contribute to our success and advance their careers. Join our inclusive community, where you can collaborate with talented colleagues, bring your ideas to life, and advance your career, all while delivering innovative healthcare solutions to patients.
Job Description

This position is responsible for maintaining a positive customer service experience for internal and external customers, entry of orders, account and documentation maintenance and various customer service support as assigned.

• Support with ongoing daily receipt, entering and confirmation of orders in a timely manner.
• Collect customer account documents and setup new accounts in coordination with sales as required.
• Communicate with customers regarding their orders and coordinate with appropriate sales representatives regarding customer needs.
• Maintaining customer service, logistics and sales relevant records.
• Provide administrative support to Customer Service Supervisor and Customer Operations Specialist, including but not limited to: project support, documentation of processes and procedures and record keeping.
• Maintain an efficient and organized work environment.

QUALIFICATIONS

• Bachelor’s degree or professional commercial education.
• Minimum 1-2 years experience in a customer facing role.
• Excellent communication skills.
• Microsoft Office experience required.
• SAP or similar ERP Software experience preferred.
• Ability to multi-task and manage multiple priorities.
• Ability to effectively deal with a variety of people ranging from patients to health care professionals, and internal customers.
• Ability to prioritize tasks quickly and effectively.
• Demonstrate initiative and resourcefulness.
• Excellent organizational skills.
• English and German (fluent in spoken and written).
  Additional Information
  All your information will be kept confidential according to EEO guidelines.
  Do you want to be part of something bigger? A team whose impact stretches across the globe making a real difference to the quality of people’s lives. Sirtex recognizes that well-being, financial health, and work-life balance are crucial for our employees to achieve personal success.

Sirtex offers qualified candidates:

• Diverse and flexible work arrangements to achieve the optimum balance between work and personal responsibilities.
• A culture of respect, diversity, collaboration, and innovation fostering inclusiveness and superior performance.
• Attractive compensation and benefit packages which are practical, robust and equitable.
• A commitment to support ongoing professional growth through career development, on the job experiences and training opportunities.
• Challenging work which supports the development of new and better ways to improve clinical outcomes for oncology treatment around the world.
• An unwavering commitment to company values, employee safety and excellence in everything we do.

Diversity drives innovation; inclusion fosters belonging, growth and success. Sirtex believes that it takes multiple perspectives and voices to create a culture and workplace which fosters engagement, teamwork, and employee satisfaction to perform our best and deliver on commitments. We are dedicated to fostering an environment where all employees feel valued, included, and can share their ideas so that we can exceed even our own expectations.
Sirtex is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other characteristic protected under applicable law. Sirtex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law

• Support with ongoing daily receipt, entering and confirmation of orders in a timely manner.
• Collect customer account documents and setup new accounts in coordination with sales as required.
• Communicate with customers regarding their orders and coordinate with appropriate sales representatives regarding customer needs.
• Maintaining customer service, logistics and sales relevant records.
• Provide administrative support to Customer Service Supervisor and Customer Operations Specialist, including but not limited to: project support, documentation of processes and procedures and record keeping.
• Maintain an efficient and organized work environment