Customer Service Associate - Merchant Centralized Support

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications, US:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Client support with account management experience
• Merchant Services experience strong desired but not required
• Experience managing a pipeline of work from assignment to completion
• Experience navigating policies, procedures, and regulation requirements in alignment with role
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to execute in a fast paced, high demand, environment while balance multiple competing priorities
• Strong attention to detail and accuracy skills
• Ability to communicate effectively with business partners and project managers
• Ability to manage to production goals, deadline, and various metrics
• Knowledge and understanding of back-office support in a financial industr

Wells Fargo is seeking a Customer Service Associate in Merchant Centralized Support as part of Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Provide support to internal and external customers in account management, operations, documentation, and technical support
• Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
• Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
• Act as a primary support person for the customer and internal partners supporting customer services
• Provide information to managers as well as internal and external customers to resolve customer issues

Specific responsibilities include, but are not limited to:

• Validation of correct signatures, forms and contract addendums for equipment routed from the Product Specialist team.
• Transfer of Clover equipment to a new Merchant account and process FDGL lease paperwork
• Merchant Services Bounce Back Email -Contact customer to gather correct email/contact information to re- send.
• Digital accounts sent from Fiserv that need additional information gather to help Fiserv proceed with a credit decision
• Handling of maintenance mailboxes and queues

Required Qualifications, US:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Client support with account management experience
• Merchant Services experience strong desired but not required
• Experience managing a pipeline of work from assignment to completion
• Experience navigating policies, procedures, and regulation requirements in alignment with role
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to execute in a fast paced, high demand, environment while balance multiple competing priorities
• Strong attention to detail and accuracy skills
• Ability to communicate effectively with business partners and project managers
• Ability to manage to production goals, deadline, and various metrics
• Knowledge and understanding of back-office support in a financial industry

Job Expectations:

• This position offers a hybrid work schedule of 3 days in office and 2 days from home
• Hours are Monday - Friday’s, 9:00am - 6:00pm MST

Posting Location:

• 1150 W Washington St. Tempe, AZ 85281

Required location for this position is listed above. Relocation assistance is not available for this position.
*Job posting may come down early due to volume of applicants*